Privacy Policy

 

Privacy Policy

Last updated: April 8, 2025

Lussèco (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (lussecoofficial.com), use our services, or purchase.

By accessing or using our site, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Data: Your name, email, phone number, billing/shipping address, and payment details.
  • Technical Data: IP address, browser type, device info, pages visited.
  • Usage Data: Purchase history, preferences, and interactions with our store.
  • Cookies: These are used to personalise your experience, analyse traffic, and enhance performance. Learn more in our Cookie Policy.

2. How We Use Your Information

We use your information to:

  • Fulfill and manage orders
  • Communicate updates, offers, or confirmations
  • Provide support or resolve issues
  • Comply with legal and regulatory requirements
  • Analyse data to enhance user experience

3. Legal Basis for Processing

Depending on your region, we may rely on the following legal bases:

  • Your consent (e.g. cookie preferences)
  • Fulfilling a contract (e.g. purchase agreements)
  • Legitimate interests (e.g. analytics, fraud prevention)
  • Legal obligations

4. Sharing Your Information

We do not sell your data. However, we may share it with:

  • Payment processors (e.g. Shopify Payments)
  • Shipping carriers (e.g. Sendle, AusPost)
  • Analytics/Marketing platforms (e.g. Google, Meta)
  • Regulatory bodies (when legally required)

5. International Transfers

When transferring your data outside your country, we ensure adequate safeguards are in place (e.g. Standard Contractual Clauses).

6. Data Retention

We keep your data for as long as necessary to fulfill services, unless longer retention is required by law. You can request deletion unless data must be retained for legal or contractual reasons.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your data
  • Correct inaccurate information
  • Delete your personal data ("right to be forgotten")
  • Request a copy (data portability)
  • Object or restrict processing
  • Withdraw consent at any time

To exercise your rights, use our Privacy Rights Portal.

8. Cookies & Tracking

We use cookies to improve your browsing experience. You can manage your preferences at any time in our Cookie Preferences.

9. Children’s Privacy

Our services are not intended for anyone under 16 years old. We do not knowingly collect data from minors.

10. Third Party Websites and Links

We may provide links to third-party websites. We are not responsible for their content, security, or privacy practices. We recommend reviewing their privacy policies before submitting any data.

11. Changes to This Policy

We may update this policy from time to time. The updated version will be posted with a new "Last updated" date. Major changes may be communicated directly.

12. Contact Us

Email: contact@lusseco.com

Address: Lussèco HQ, Melbourne, VIC, Australia

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